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If you have been to the clinic before and are aware of my booking and cancellation policy, read no further, otherwise please read on!
I am usually booked up 2-3 weeks in advance so to ensure my availability and flexibility for all my clients, like most professional therapists, I have a booking and cancellation policy. As I have limited appointments, and my time is as valuable as yours, the cancellation policy will be applied to ensure the smooth and effective running of the clinic!!
A non-refundable booking fee of £20 will be required to secure an appointment.
For treatments lasting 90 minutes or more, 50% of the treatment cost will be required. This will be deducted from your treatment on the day.
If you need to cancel or change your appointment, all I ask is that you please give me 48 hours notice (2 full working days) so I can offer the space to another client.
If you do not turn-up for your appointment, need to cancel or move your appointment within this 48 hour time slot, then the booking fee will be forfeited to cover loss of business.
Payment can be made over the phone by credit/debit card or by bank transfer. Please have your card details to hand when making your appointment.
The full payment of £20 is required to secure a skincare consultation but this is redeemable against your next treatment.
As a self-employed therapist no-one else pays my bills, so last minute cancellations seriously impact on my business as well as depriving another client of the chance of an appointment.
Please advise me when booking your appointment if you are pregnant, are trying to conceive or are under medical supervision, so that I can give you the best advice on the suitability of treatments. Machine based facials ( Environ and iCon) are contra-indicated during pregnancy and I am unable to offer facials or massages to anyone in their first trimester or final 2 weeks of pregnancy.
Arriving in good time for your treatment is appreciated. If you are running late, please try to let me know so I can make arrangements. If you are late, you will lose precious minutes from your treatment time, which may have to be adapted or cancelled (with the full cost charged) in consideration of my next client.
Environ advanced facials and iCon ultralift use a specialist electronic facial machine. If you are pregnant, or think you may be pregnant , or have a pacemaker/ heart conditions/ epilepsy or are taking Roaccutane (acne medication), please inform me when booking, as these treatments are not suitable for you i.e. contra-indicated. This is in your best interest.
Appointment times are approximate and allow for consultation, preparation and changing time. Also, if you can arrive wearing little or no make-up, less time will be spent removing heavy make-up, and more time on the serious stuff! Just a thought!
Courses are payable in full on the first session. Courses are valid for 6 months from the date of your first treatment. However, for iCon Ultralift non-surgical facelift and mesotherapy, in order for you to gain the maximum benefit from the treatments, courses must be completed within 2 months.
Courses are non-transferable/refundable, and missed appointments or last minute cancellations will be deducted from the remaining treatments (as per my cancellation policy).
Please Note: messages after 7pm in the evening will be answered the next working day-messages after 2pm on a Saturday will be answered on the Monday. Please bear this in mind if you need to change your appointment to avoid the cancellation charge. Thank-you.
Keep your valuables safe as the clinic accepts no responsibilty for any loss or damage to personal items or property whilst on the premises. Ideally leave the family heirlooms at home. Your jewellery will need to be removed before your treatment starts so again, the less time spent removing loads of jewellery, the better.
To maintain a peaceful environment and in consideration of other clients, please switch off your mobile phone whilst in the clinic. This is your time to relax!!
Gift vouchers are available for treatments or in monetary value, and are valid for 6 months from date of purchase. Gift vouchers are non-transferable/ refundable. Can be collected from the clinic or posted for a £1 fee.
Balance Skincare Clinic reserves the right to change prices without prior notice. Please confirm current price at time of booking.